‘Government Windows’: One-Stop Shops for Administrative Services in Hungary

Hajnal, György and Kovács, Éva (2014) ‘Government Windows’: One-Stop Shops for Administrative Services in Hungary. In: Organizing for Coordination in the Public Sector. Practices and Lessons from 12 European Countries. Palgrave, Basingstoke; New York, pp. 237-247.

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Abstract

The public administration reform program called the Magyary Program (Ministry of Public Administration and Justice, 2011) was initiated in 2010. An important component of the program was the establishment of so-called Government Offices in the capital city of Budapest and in the 19 counties. The newly created Government Offices, strictly controlled both administratively and politically by the central government, put an end to two decades of struggle between the core administration, surrounding the prime minister, and the diverse set of special and general administration services controlled by specialized agencies and ministries. A subsequent step in the public administration reform – strongly linked to setting up an integrated administrative system on the intermediate level – was the initiation of integrated service centres representing the different specialized public organizations that had been merged into the Government Offices. In 2011, the integrated service contact centres called Government Windows started to operate as the front offices of the newly created Government Offices.

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