Baksáné Varga, Erika (2022) Conversion of customer service event logs to standard formats. PRODUCTION SYSTEMS AND INFORMATION ENGINEERING, 10 (2). pp. 1-10. ISSN 1785-1270
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Abstract
The act of logging the events (transactions, errors, intrusions, etc.) happening within an information system is about the same age as the system itself. Mining these historical records, however, is a recent demand to support robotic process automation initiatives. Our goal is to create an RPA solution for heavily overloaded customer services and we now face the problem of getting logs with different syntax and structure. This paper presents the standard event log formats and reviews the steps of transforming the most frequent non-standard log formats into a uniform formalism.
| Item Type: | Article |
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| Uncontrolled Keywords: | event log formats, XES standard, OCEL standard |
| Subjects: | T Technology / alkalmazott, műszaki tudományok > T2 Technology (General) / műszaki tudományok általában |
| Depositing User: | Anita Agárdi |
| Date Deposited: | 05 Sep 2022 07:46 |
| Last Modified: | 03 Apr 2023 07:57 |
| URI: | http://real.mtak.hu/id/eprint/147649 |
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