Consumer Protection – Institutionalization and Public Judgement

Csiszár, Csilla Margit (2013) Consumer Protection – Institutionalization and Public Judgement. In: International Interdisciplinary, Conference, Conference proceedings. International Institute of Social and Economic Sciences (IISES), Prague, pp. 175-193. ISBN 978-80-905241-5-6

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Abstract

The article examines consumer protection related to several disciplines in the view of business administration. The analysis focuses on the characteristics and operation of the European institutional system. The inclusion of consumer protection into the business administration system itself can be considered as a niche subject in the light of the available sources. The first part of the study concerns with the clarification and the precise determination of the economical conceptual web of the topic. The second part presents the exploration of the institutional systems of consumer protection and the examination of their public judgement in European perspective. The motivation of the analysis is given by the fact that creation and coordination of an institutional system of consumer protection is a very complex process in each country. The study introduces the European types of institutional structures in system included and it presents the European practice of governmental consumer protection subsidies. The analysis of the judgement of the institutional system is based on the results and models of the author’s previous researches. According to the assumption, the public judgement of the organizations performing consumer protection tasks is affected by many factors, which can be classified and quantified. The analysis of the judgement is based on the development of confidence in the governmental and non-governmental organizations, which is examined by this study in relation to the 27 EU member states in the period between 2006 and 2011. The study is based on scientific literature and legal processing, on the analysis of the results of Eurobarometer and Flashbarometer surveys carried out by the European Commission and on the results of previous researches.

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