REAL

The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary

Oláh, Judit and Bai, Attila and Karmazin, György and Balogh, Péter and Popp, József (2017) The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary. SUSTAINABILITY, 9 (12). pp. 1-22. ISSN 2071-1050

[img]
Preview
Text
sustainability-The Role Played by Trust .pdf - Published Version
Available under License Creative Commons Attribution Non-commercial.

Download (2MB) | Preview

Abstract

This research focuses on the role of trust and the impact of its level on the revenue, earnings before tax and the degree of flexibility of logistics service providers (LSPs). More specifically, the role of the executive manager is examined in relation to the impact of business relationships (trust levels) within and between organizations. In addition, the analysis covers the development of revenue, earnings before tax and degree of flexibility of logistics service providers in the context of the role of the head manager. The data were collected from 51 logistics service providers in Hungary. The results show that the level of trust established in the organization (with the employees, co-workers etc.) has a positive impact on the earnings before tax. Furthermore, this paper confirms that the trust executive managers establish around them is an important performance factor which even consumers perceive and that it has major significance in terms of degree of flexibility. This research further increases our understanding of the role and importance of trust as a strategic success factor for LSPs

Item Type: Article
Uncontrolled Keywords: trust; trust management; logistics service providers; supply chain management; collaboration
Subjects: H Social Sciences / társadalomtudományok > HA Statistics / statisztika
H Social Sciences / társadalomtudományok > HE Transportation and Communications
Depositing User: Enikő Pergéné Szabó
Date Deposited: 03 Sep 2018 08:54
Last Modified: 03 Sep 2018 08:54
URI: http://real.mtak.hu/id/eprint/83088

Actions (login required)

Edit Item Edit Item