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Items where Author is "Szántó, Szilvia"

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Monograph

Kenesei, Zsófia and Bernschütz, Mária and Kolos, Krisztina and Szántó, Szilvia (2009) A panaszhelyzetek hatékony menedzselése a fogyasztói szolgáltatásoknál = Effective recovery management in consumer services. Project Report. OTKA.

This list was generated on Wed Jun 19 19:52:52 2013 CEST.
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