Does trust matter? The role of trust in collaboration in virtual teams

Hoffmann, Piroska and Baracskai, Zoltán (2020) Does trust matter? The role of trust in collaboration in virtual teams. Hungarian Statistical Review, 3 (2). pp. 50-70. ISSN 2630 9130

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Abstract

Virtual cross-border teams emerged after the global credit crisis as a new operational phenomenon of multinational enterprises. This new form eliminates country-based entities and combines local departments. It is of notable benefit to financial efficiency; however, it may have a crucial impact on the structural dimension and nature of relations (ties) of social capital. The damage to ties is characterised by weak trust and heightened operational risk. Measuring trust directly is cumbersome; therefore, this study aims to measure its inversion (internal control). A quantitative research method is used to analyse a) the data (location, nationality, level of seniority, department) of 495 managers of a multinational enterprise to describe their impact on the structural dimension of social capital and the ties between employees, and b) 298 operational control points to find a statistical correlation among their number, the various types of risks and organisational diversity. The authors’ correlation analysis demonstrates that all well-structured high-risk processes are controlled by the organisation. However, the internal controlling system does not seem to cover the trust-based ill-structured processes: human relations and behaviour.

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