Methods for Determining Worst-served Customers

Tersztyanszky, Tibor (2009) Methods for Determining Worst-served Customers. In: 20th International Conference on Electricity Distribution, 2009.06.08-2009.06.11, Prague.

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Abstract

The paper outlines the service quality measurements in general and analyzes them from the customer’s point of view. Applied procedures of worst-served customers including so-called guaranteed standards are introduced. From the overview the paper finds out that there are several but different methods for determining worstserved customers. The paper concludes that the definitions do not cover important fields from the customer’s point of view e.g. voltage quality. The paper proposes to set stricter targets than Guaranteed standards for worst-served customers and gives comments on guaranteed standards if they are used for worst-served customers.

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