Use of management information in hospital decision-making

Krenyácz, Éva (2018) Use of management information in hospital decision-making. VEZETÉSTUDOMÁNY, 49 (5). pp. 2-12. ISSN 0133-0179

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Abstract

The research presents the scope and use of management information in health care institutions. The area has diverse international literature, so the article limit to logic of hospital operation, result of role conflict, economic and clinical factors in decision-making. In the research qualitative methodology was used for data collection: managerial interviews and in case of decision support, homogeneous focus group interviews. The top managers typically put emphasis on financial information, and examine mostly the historical data, with negligible future scopes. The head of department (physician) decide on the basis of professional and use non-financial indicators. The use of management information in decision-making has more diagnostic style, only a few managers apply interactive controlling systems, basically in the absence of strategic thinking. The author proposes to strengthen the use of controlling systems, which most important elements are the development of institutional internal communication and economic and managerial skills.

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