The Impact of Contextual Factors of Silence on Employees’ Satisfaction in the Jordan Ministry of Education

Alkhlaifat, Osama (2020) The Impact of Contextual Factors of Silence on Employees’ Satisfaction in the Jordan Ministry of Education. GAZDASÁG ÉS TÁRSADALOM, 13 (2). pp. 75-93. ISSN 0865-7823

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Abstract

This research aims to determine the impact and relationship direction between organizational silence and employees’ satisfaction in the Jordanian Ministry of Education (MOE). The study used a questionnaire tool that was developed based on previous studies. The questionnaire was distributed to 100 employees randomly. The alpha coefficient was used to test the reliability of the instrument. Also, multi-regression and the One-way ANOVA analysis were used to examine the hypotheses. The results showed that the sample reported a moderate degree of both silence and satisfaction and that the relationship is inverse between the organizational factors of silence and job satisfaction. The results also showed that the “Lack of support” factor was the most influential factor and the “Mistrust” had the lowest impact on satisfaction.

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