New Ways of Providing Public Services: Platforms of Service Provision and the Role of Artificial Intelligence: In the Light of the Development of the Hungarian Public Administration

Hoffman, István and Bencsik, András (2023) New Ways of Providing Public Services: Platforms of Service Provision and the Role of Artificial Intelligence: In the Light of the Development of the Hungarian Public Administration. In: Digital Transformation of the Financial Industry : Approaches and Applications. Contributions to Finance and Accounting . Springer Nature Switzerland AG, Cham, pp. 171-189. ISBN 978-3-031-23268-8; 978-3-031-23269-5

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Abstract

Platforms became important ecosystems in the economic life after the end of the twentieth century. In order to operate more efficiently, platforms as an ecosystem and technology are now widely applied by the different national public administration systems. However, platforms are mainly used by the central administration; the municipalities started to build their own systems. There are several limitations of the application of the platforms in public administration—the majority of them are linked to a lack of resources and expertise. Platforms can be even tools of a latent, ‘stealth’ centralisation, mainly because of the required access to the central data systems. It should be emphasised that the platforms—especially in the business (private) sector—are linked to artificial intelligence (AI) tools. However, compared to the business sector, the government sector has several specialties by which the application of AI is influenced. Therefore, these specialties and the possibilities of the use of AI by the Hungarian public administration are reviewed in our chapter.

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