The Use of ChatGPT in Public Administration Higher Education: A Pilot Study

Belényesi, Emese and Győrfyné Kukoda, Andrea Etelka (2024) The Use of ChatGPT in Public Administration Higher Education: A Pilot Study. In: The 32nd NISPAcee Annual Conference 2024 e-proceedings. Network of Institutes and Schools of Public Administration in Central and Eastern Europe (NISPAcee), Online kiadás, pp. 1-26. ISBN 9788099939104

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Abstract

The use of ChatGPT in public administration higher education settings has garnered significant interest due to its potential impact on student behavior and academic performance. This pilot study, conducted in Hungary, at the Ludovika University of Public Service investigates these effects through empirical analysis, employing the Technology Acceptance Model (TAM) as a theoretical framework. The research aims to understand the influence of positive attitudes, user experience, and ease of availability on student performance and their intention to use ChatGPT in educational contexts. Student groups engaged with ChatGPT in diverse classroom scenarios, and the results suggest a favorable attitude towards the tool. Students attributed their enhanced academic performance to ChatGPT's user-friendly interface and seamless availability. The results reveal a positive correlation between a positive user experience and improved student performance, indicating ChatGPT's perceived value in education. Furthermore, the ease of access to ChatGPT significantly influenced students' perceptions and intentions to use the tool for academic purposes. In conclusion, this pilot study provides valuable insights into the impact of ChatGPT on student behavior in public administration higher education. Positive attitudes, good user experience, and easy availability contribute to enhanced student performance, fostering a strong intention to incorporate ChatGPT into educational settings. The perceived utility, influenced by ease of use, underscores ChatGPT's potential as a beneficial tool in public administration higher education.

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