The Correlation of Digital Competence and Crisis Management : Evidence from the Polish Public Administration

Kaczmarek, Krzysztof and Karpiuk, Mirosław and Kostrubiec, Jarosław (2025) The Correlation of Digital Competence and Crisis Management : Evidence from the Polish Public Administration. INSTITUTIONES ADMINISTRATIONIS - JOURNAL OF ADMINISTRATIVE SCIENCES, 5 (1). pp. 101-109. ISSN 2786-1929

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Abstract

In the age of digitalization, when almost all aspects of social activity are effected and novel threats to a rapidly changing environment are being posed, the ability of public servants to use digital tools competently is crucial for an effective crisis management. This article examines the two-dimensional importance of digital competence, which includes both an ability to operate modern technologies and an awareness of potential cyber threats. The study draws on a literature analysis coupled with qualitative and behavioral methods to explore how digital competence affects the effectiveness of crisis management. The results indicate that it is not only technical proficiency that is important but ongoing cyber security training too is of crucial importance. These two combined form the basis for effective prediction, monitoring and response to crises. The article highlights the need to integrate digital competence as a fundamental element of crisis management strategies in public administrations while suggesting directions for further research in this area.

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