Design Research Labs: A New Perspective for Public Sector Innovation

Harles, Lynn and Augsten, Andrea (2024) Design Research Labs: A New Perspective for Public Sector Innovation. In: P/References of Design. Cumulus conference proceedings series, 1 . Cumulus Association, Moholy-Nagy University of Art and Design Budapest, Budapest, pp. 861-874. ISBN 978-952-7549-03-5

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Abstract

The digital transformation of the public sector promotes collaboration and experimentation. Furthermore, it paves the way for design practices to enter new realms. Creative approaches, such as design thinking, service design, and system design, have surfaced, particularly within innovation laboratories. However, these organizational structures often face challenges related to achieving and executing changes, transferring knowledge, and gaining cultural acceptance. The structure of public sector innovation laboratories aligns with that of the private sector, where the phenomenon originated. Nevertheless, their primary missions differ: one focuses primarily on the common good, while the other prioritizes commercial interests. In contrast, the concept of Design Research Labs (DRL), rooted in the arts, shares a mission to serve the public interest, offering a different perspective on labs in the public sector. As authors, we explore what a DRL framework might offer to support public sector innovation labs. The paper serves a dual purpose: first, to develop a systematic understanding of the criteria for DRLs; second, to propose areas of tension and fields of action for what public innovation laboratories can learn from DRLs as a framework. By offering this new perspective, the article contributes to a better understanding of the characteristics of public labs, facilitating positive change.

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