Nguyen, Thuy Chi (2025) Estonia’s X-Road and the digital state : a socio-technical approach to public governance transformation. GRADUS, 12 (2). pp. 1-8. ISSN 2064-8014
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Abstract
This paper investigates Estonia’s X-Road platform through the lens of digital governance theory, exploring its implications for state-citizen relations and public sector transformation. Positioned as a socio-technical system, X-Road exemplifies how digital infrastructure can mediate institutional change, promote administrative efficiency, and foster citizen trust. The analysis draws on e-governance and networked governance models to unpack the interplay between technology, policy frameworks, and societal engagement. To contextualize Estonia’s experience, the study includes a comparative analysis with Finland and Japan, highlighting the role of political culture, institutional design, and technological integration in shaping digital governance outcomes. By comparing Estonia’s experience to broader theoretical constructs, the study contributes to the academic discourse on the scalability, legitimacy, and contextual adaptability of digital governance systems.
| Item Type: | Article |
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| Uncontrolled Keywords: | digital governance; Socio-technical systems theory; citizen trust; X-Road; E-government theory; |
| Subjects: | H Social Sciences / társadalomtudományok > H Social Sciences (General) / társadalomtudomány általában J Political Science / politológia > JF Political institutions (General) / politikai intézmények, államigazgatás általában > JF1338 Public administration / közigazgatás |
| SWORD Depositor: | MTMT SWORD |
| Depositing User: | MTMT SWORD |
| Date Deposited: | 23 Jan 2026 10:39 |
| Last Modified: | 23 Jan 2026 10:39 |
| URI: | https://real.mtak.hu/id/eprint/232572 |
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