Public Service in the Age of AI: Institutional Strategies for Future-Ready Skill Development

Belényesi, Emese (2026) Public Service in the Age of AI: Institutional Strategies for Future-Ready Skill Development. In: Central and Eastern European eDem and eGov Days 2025 (CEEeGov 2025). ACM Press, New York, pp. 98-109. ISBN 9798400721977

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Abstract

As artificial intelligence (AI) continues to transform public administration, governments face increasing pressure to ensure that civil servants possess the necessary skills to integrate AI in an ethical, effective, and inclusive manner. Although AI provides enhanced efficiency and responsiveness, its successful deployment depends not only on technical infrastructure but also on human and institutional capacity. This study explores how governments, particularly within the European Union, are developing strategic frameworks to foster AI and digital skills in the public sector, with Hungary serving as a case study. Based on a systematic literature review guided by the PRISMA 2020 framework, the research synthesizes findings from 69 sources, including peer-reviewed studies, policy reports, and national strategies. Thematic analysis highlights key aspects of workforce transformation, including competency frameworks, multimodal training models, and cross-sector collaborations. Notably, Hungary has made notable progress, including launching a national digital skills portal, implementing AI-specific training programs, and reforming public service curricula. However, gaps remain, especially regarding ethics, inclusiveness, and equitable access. The study highlights the importance of institutional learning ecosystems, intergovernmental coordination, and inclusive design. It concludes that building a future-ready public service workforce requires long-term investment in human capital, integrating ethical and digital competencies across governance levels, and aligning national strategies with EU and multilateral frameworks.

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