A Study on the Correlations among Organizational Support, Professional Commitment, and Employee Engagement in Catering Industry

Lo, Chun-Hsien and Nieh, Fang-Pei (2015) A Study on the Correlations among Organizational Support, Professional Commitment, and Employee Engagement in Catering Industry. Acta Oeconomica, 65 (s2). pp. 339-350. ISSN 0001-6373

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Abstract

The gross product of catering industry in developed countries often exceeds most other industries because of changing styles of societies, economic development, increasing national income, frequent international trade, and convenient and rapid transportation. The economic development in Taiwan has stepped in service-oriented phase from industrial economy and is approaching the mature economy of advanced countries. The marketing and management strategies for catering industry have become important as it is a business related to “people”, with more personnel than other industries, mainly providing delicate food, which is regarded as the key in tourism industry, and offering better products and services for customers. Aiming at the staffin Landis Hotels & Resorts as the research subject, total 280 copies of questionnaires are distributed, and 176 valid copies are retrieved, with the retrieval rate 63%. The research findings show the significant correlations between 1. Organizational Support and Professional Commitment, 2. Professional Commitment and Employee Engagement, and 3. Organizational Support and Employee Engagement.

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