Quality Assessment Method For Mobility-As-A-Service Based On Autonomous Vehicles

He, Yinying and Csiszár, Csaba (2018) Quality Assessment Method For Mobility-As-A-Service Based On Autonomous Vehicles. In: International Conference on Traffic and Transport Engineering. University of Belgrade, Faculty of Transport and Traffic Engineering, Belgrade, pp. 901-910. ISBN 9788691615345

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Abstract

The Mobility-as-a-Service (MaaS) concept is proposed to readdress the integration of transportation modes regarding information management, especially customized multimodal journey planning, booking, ticketing and payment. When conventional road vehicles are replaced by autonomous road vehicles (AVs) in the MaaS, the service processes alter significantly. Service quality reflects features of the service in an aggregated, objective way. Service quality assessment is essential for service planning and operation. The research question is how to evaluate the expected quality of this new service (MaaS based on AVs). We have identified the quality criteria, taken both user expectations and operator purposes into consideration. The Analytic Hierarchy Process method (AHP) has been applied to determine the weights. The service quality evaluation index system is established based on the criteria and their corresponding weights, a ten-point scoring method is proposed to score the expected service quality. One example is presented for demonstration purpose. The elaborated new assessment method is applicable to score the expected quality of this new service, to compare the expectations/attitudes of various groups (transportation experts, potential users, service providers, MaaS operators, etc.), in order to support decision making when planning and introducing such a new service.

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