Betegbiztonság és hatékony kommunikáció multikulturális és többnyelvű egészségügyi intézményekben - Nemzetközi jó gyakorlatok haza adaptálásának lehetőségei

Horváth, Ágnes (2023) Betegbiztonság és hatékony kommunikáció multikulturális és többnyelvű egészségügyi intézményekben - Nemzetközi jó gyakorlatok haza adaptálásának lehetőségei. ALKALMAZOTT NYELVTUDOMÁNY (1). pp. 5-34. ISSN 1587-1061 (nyomtatott), 2498-4442 (online)

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Abstract

Several studies have reported communication difficulties in cases where a patient has used health services in a foreign country. As there is a high risk of misunderstanding, misinterpretation and loss of information in such a multicultural and multilingual environment, foreign patients are at increased risk of some form of health damage. In order to avoid this, clear oral and written communication is necessary for the patient. The aim of the study is to describe the wide range of adverse events resulting from cultural and linguistic barriers and to propose solutions to prevent and reduce their prevalence. In addition, it aims to explore how WHO member countries overcome language barriers so that linguistic minorities or patients who do not speak the local language receive safe and quality care just like the majority patient population. By presenting international experiences, the study highlights good strategies that can be usefully transferred to Hungarian practice to avoid similar difficulties. The countries presented in the study were mapped in a previous research based on a predefined set of criteria and, in some cases, on personal interviews. The situation analysis in Hungary was supplemented by a questionnaire survey.

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